Why phone scams are so difficult to tackle

Many of us now refuse to answer telephone calls from an unknown number, for fear that it could be a scam.

A recent report suggests that we are right to be cautious. In the 12 months to March 2021, phone call and text message fraud across England, Wales and Northern Ireland was up 83% from the previous year, according to consumer group Which?.

Which? analysed data from Action Fraud, the UK’s national reporting centre for fraud and cyber crime, and says this was the biggest rise across all types of fraudulent attacks.

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